Neon Bricks – Terms & Conditions of Service
Effective Date: 29 November 2025
Business Name: Neon Bricks
ABN: 55 278 343 358
Website: www.neonbricks.com.au
Email: hello@neonbricks.com.au
These Terms apply to all services provided by Neon Bricks. Acceptance of a proposal, payment of a deposit, or instruction to commence work constitutes agreement to these Terms.
1. Engagement and Scope
1.1 Work will not commence until the proposal has been signed and the required deposit has been received.
1.2 Services will be delivered in accordance with the written proposal. Any work outside the agreed scope will be treated as a variation and charged at the standard rate of $110 per hour unless otherwise agreed in writing.
1.3 Variations will be discussed and approved prior to commencement.
2. Fees and Payment
2.1 Staged Payments
Unless otherwise specified:
• 50% upon acceptance
• 25% at project midpoint
• 25% prior to completion or release
For smaller projects, 50% deposit and 50% prior to release may apply.
2.2 Ongoing / Subscription Services
For retainers, website maintenance, marketing, or ongoing services:
• Billed monthly in advance
• 30 days written notice required for cancellation
• No refunds for partial billing periods
• Unused hours do not roll over unless agreed in writing
2.3 Late Payment
Invoices are due within 7 days unless otherwise stated.
Late payments may result in:
• 10% late fee
• Suspension of work
• Withholding of files or website access
Neon Bricks reserves the right to recover outstanding debts.
3. No Refund Policy
Due to the nature of creative and digital services:
• Deposits are non refundable
• Payments made for commenced work are non refundable
• No refunds for completed or partially completed digital services
This does not exclude rights under Australian Consumer Law.
4. Rush Projects
Expedited projects or compressed timelines may incur a rush fee of up to 30% of the total project value. This will be confirmed in writing before work begins.
5. Client Responsibilities
The Client agrees to:
• Provide accurate, lawful and compliant content
• Supply materials in a timely manner
• Review deliverables promptly
• Hold appropriate licences for supplied materials
Delays may result in timeline extensions and additional costs.
6. Client Supplied Content
Neon Bricks is not responsible for errors in client supplied:
• Copy
• Pricing
• Claims
• Legal statements
• Regulatory disclosures
Final approval confirms the Client has reviewed all content.
7. Results Disclaimer
Neon Bricks does not guarantee specific commercial results including:
• Search engine rankings
• Website traffic
• Lead generation
• Revenue outcomes
Marketing performance is influenced by external factors beyond our control.
8. Artificial Intelligence
Neon Bricks may use AI tools for research, drafting, and image generation.
All outputs are reviewed and curated by a designer. AI generated content may not be exclusively unique, and Neon Bricks is not liable for inherent AI limitations beyond reasonable due diligence.
9. Intellectual Property
Ownership of final deliverables transfers upon full payment.
Neon Bricks retains ownership of:
• Draft concepts not selected
• Working files
• Design systems
• Internal templates
Neon Bricks may display completed work for portfolio purposes unless otherwise agreed.
10. Third Party Services
Neon Bricks is not liable for third party services including:
• WordPress
• Hosting providers
• Plugins
• Payment processors
• Email platforms
Ongoing licences and renewals are the Client’s responsibility unless agreed otherwise.
11. Hosting
Where Neon Bricks provides hosting:
• Fees are billed annually in advance
• Infrastructure uptime is subject to third party providers
• Client is responsible for content compliance
If hosting is coordinated through third parties, responsibility remains with that provider.
12. Regulated Industries
For medical, financial or regulated industries:
• Neon Bricks does not provide legal or compliance advice
• The Client is responsible for regulatory compliance
• Neon Bricks is not liable for penalties arising from client content
13. Indemnity
The Client indemnifies Neon Bricks against claims arising from:
• Inaccurate or unlawful content
• Trademark or copyright infringement
• Regulatory breaches
• Misuse of deliverables
14. Personal Guarantee
For projects exceeding $5,000 where the Client is a company or trust, Neon Bricks may require a personal guarantee from a director or authorised representative.
15. Non Disparagement
The Client agrees not to publish false, misleading, or defamatory statements about Neon Bricks.
Disputes will first be addressed through direct communication before public commentary.
16. Limitation of Liability
Liability is limited to the total fees paid for the relevant project.
Neon Bricks is not liable for indirect or consequential loss.
Nothing excludes rights under Australian Consumer Law.
17. Governing Law
These Terms are governed by the laws of Victoria, Australia.